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Welcome to the PSR Website

The PSR program aims to provide our customers with a network of quality smash repairers. Our PSRs are chosen on business need and are assessed on smash repair quality, excellence in customer service and business performance. We see our PSR network as important to our own business in helping to ensure our customers' cars are repaired to a high standard as quickly as possible.

This website provides our PSRs with a feedback mechanism and information you may need about the program. You will find regular updates of marketing and advertising initiatives promoting PSR benefits to the community. Minutes from the PSR Standing Committee are also accessible.

 

NewNew Industry Partnerships.

We're introducing new motor assessor training to help us work together to consistently deliver the highest quality repairs and great customer service.

We're pleased to announce that internationally-recognised training provider I-CAR has signed an agreement to provide training in repair methods and new technology.

We're also pleased that paint manufacturer PPG will provide paint methods and new technology training.

These courses will be delivered to our motor assessors nationally and training starts in August 2010.  

Click here to find out more...

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Parts Usage Guidelines.

Clarified parts guidelines setting strict criteria for how we use parts in repairs

From Monday 3 May 2010:

  • We will only use new OEM parts on vehicles under 3 years old*

  • We will not authorise the use of non-genuine or aftermarket parts on any vehicles*

  • We will authorise the fitting of used OEM parts in cars over 3 years old consistent with the condition of the vehicle

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    Click here to see our full parts usage business rules.

    *limited exceptions such as radiators, windscreens, glass, and availability

     

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    ORM Communication Status

    If you are ever in doubt about the current ORM Communication Status or want to see the latest news in regards to Help Desk hours and planned system upgrades this is the place for you.

    Click here to find out more...

    Jumpstart Trade Careers

    Automotive Apprentice of the Year Program

    Last year we launched our AutoBody Repair Apprentice of the Year Program. Designed to strengthen NRMA Insurance’s ongoing promotion of careers in the AutoBody Repair industry, the program recognises the skills of outstanding individuals starting out in their new career.

    Click here to find out more...

    New Times and Rates

    We thought it would be good to update you on the progress of NTAR in Victoria and South Australia.

    In Victoria we continue to progress towards the 1 July deadline, when NTAR will become our standard quoting method for Preferred Smash Repairers. We're excited about this progress and look forward to this milestone.

    In South Australia we surveyed our network of metropolitan repairers to gauge their interest in NTAR. We were pleased about the high level of awareness of our quoting methodology and that the repair industry is open to new ideas.

    Repairers felt that moving to a new quoting method for motor vehicle repairs would be suitable in the next two years so we're listening to this feedback. We're continuing to work with the MTA SA towards a more transparent method of repair quoting that will benefit our customers and repairers.

    If you have any other questions or feedback please email

    cafeedback@iag.com.au or
    Click here to find out the latest about NTAR...

     

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