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Welcome to the PSR Website

The PSR program aims to provide our customers with a network of quality smash repairers. Our PSRs are chosen on business need and are assessed on smash repair quality, excellence in customer service and business performance. We see our PSR network as important to our own business in helping to ensure our customers' cars are repaired to a high standard as quickly as possible.

This website provides our PSRs with a feedback mechanism and information you may need about the program. You will find regular updates of marketing and advertising initiatives promoting PSR benefits to the community. Minutes from the PSR Standing Committee are also accessible.

 

Smash Repair Request for Proposal (RFP)

We've launched a new website to keep you up to date about our Request for Proposal (RFP)

Please visit www.qualityrepair.com.au

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Change to choice of repairer process in Sydney Metro (NSW)

We're making choice of repairer easier for our customers.

From 1 March 2011, when a customer selects to use a repairer of choice, their vehicle will no longer need to be presented to one of our Care Management Centres (CMC) for assessment before it goes to the selected repairer.

We'll be directly allocating the vehicle to the repairer of choice when the customer lodges the claim with us. We'll then work with the selected repairer using our ORM assessments or field assessments to determine the method of settlement.

When customers initially contact us to lodge their claim, we'll explain the benefits of having us manage their repair using our network of quality repairers.

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New Industry Partnerships.

We're introducing new motor assessor training to help us work together to consistently deliver the highest quality repairs and great customer service.

We're pleased to announce that internationally-recognised training provider I-CAR has signed an agreement to provide training in repair methods and new technology.

We're also pleased that paint manufacturer PPG will provide paint methods and new technology training.

These courses will be delivered to our motor assessors nationally and training starts in August 2010.  

Click here to find out more...

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10 Point Repair Quality Plan.

We work with you in ensuring customers are satisfied with their motor repairs, and we both want to deliver the highest quality and safest repairs to our customers - every time.

With this in mind, we've developed a 10 Point Repair Quality Plan that places us at the forefront of the industry and will give us a consistently high approach to quality nationally.

Our 10 Point Repair Quality Plan ties together all the initiatives we've rolled out recently, like our assessor training and parts guidelines, and new things we're introducing between now and May 2011.

You can see our 10 Point Repair Plan and what it means for you here.  

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ORM Communication Status

If you are ever in doubt about the current ORM Communication Status or want to see the latest news in regards to Help Desk hours and planned system upgrades this is the place for you.

Click here to find out more...

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Parts Usage Guidelines.

Clarified parts guidelines setting strict criteria for how we use parts in repairs

From Monday 3 May 2010:

  • We will only use new OEM parts on vehicles under 3 years old*

  • We will not authorise the use of non-genuine or aftermarket parts on any vehicles*

  • We will authorise the fitting of used OEM parts in cars over 3 years old consistent with the condition of the vehicle

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    Click here to see our full parts usage business rules.

    *limited exceptions such as radiators, windscreens, glass, and availability

     

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